Contact us
Email us
Use the form to tell us why you're reaching out and select the purpose of your enquiry to ensure it reaches the right team.
Nelson Studio
Call us on 03 546 9891Email us on nelson@freshfm.co.nzWe are based at Founders Heritage Park,
87 Atawhai Drive, Whakatū Nelson.
Our hours are 8.30am-5.00pm, Monday to Friday.
In an emergency
During an emergency, we are able to break into normal programming to update Te Tauihu The Top of the South with important messages.
Motueka Studio
Our Motueka Studio is located in
Community House on Decks Reserve.
We are open by appointment only.
Tākaka Studio
Our Tākaka Studio is located at
84 Commercial St, Tākaka.
We are open by appointment only.
Complaints
If you’re concerned about the content of something you’ve heard on Fresh FM and you believe it’s breached broadcasting standards, you’re entitled to make a formal complaint.
To complain about an on-air broadcast, you must do so in writing, either by filling out the form above or by writing to FreshFM, Founders Heritage Park, 87 Atawhai Drive, Nelson 7010.
A formal complaint must:
- nominate the programme name, along with its time and date
- nominate which of the standards you think were breached
- set out why you think they were breached
The full standards are contained in the Code of Broadcasting Standards in New Zealand. Your complaint must reach FreshFM within 20 working days of the programme’s broadcast.
The only time you can complain directly to the Broadcasting Standards Authority (BSA) is if you wish to make a complaint alleging a breach of privacy. You can write to the BSA at PO Box 9213 Wellington 6001, or you can use the BSA Online Complaints Form.
If you are not happy with our response to your complaint, which we must provide within 20 working days of receipt, you can refer it to the BSA and you must do that within 10 working days of receiving our reply.